Nassau Palm Hotel, Nassau
Mon May/13/2013 - Fri May/17/2013 |
Itinerary # 1572-1690-0197
Booked a 5 nights stay from Expedia site. Hotel was rated 3 stars. Arrived on island on May 13th. Checked into hotel and it was unliveable. Checked out the next day after complaining to the hotel manager with no resolution. Wrote a letter in July to Expedia explaining the situation and requesting a refund for the unused nights (pictures and supporting documents attached). Have not received acknowledgement of letter or refund. Wrote another letter in Sept. directed to the CEO. Still no response or refund. Ready to go the media for resolution. Very unprofessional for a company of this size.
Review about: Hotel Accommodation.